Frequently Asked Questions

  • Facility

    What is the average cost for weddings at The Venue?

    50-100 guests ranges from $8,000+
    150-250 guests ranges from $15,000+
    We do our best to be as flexible as possible with every budget.
    *Prices will vary during our off season (January-March)*

    Who owns The Venue?

    The Venue is a privately owned facility owned by Marta Santamaria.

    How long do I have use of the facility?

    4 hours for receptions and 5 hours for ceremonies. Keep in mind this does not include the setup time for the vendors.

    What is included with the facility rental?

    The facility rental includes tables, chairs, standard linens, china glassware, flatware and basic décor package (wall/floor lanterns, table candles, votives, seasonal greenery/plants, custom buffet tables, custom wood tables, adjustable lighting, and lounge area)

    What hotels accommodate nearby?

    There are a number of great hotel accommodations within walking distance of The Venue. Accommodations can be found on www.exploreasheville.com or on our preferred vendor list.

    Are we a same sex friendly venue?

    The Venue is proud to support and welcome love in all forms. We believe in a love that does not discriminate against people on the basis of sexual orientation, ethnicity, religion, or any other factor. At The Venue, the GLBTQ community will find friends, safety, respect, and joy. We are a gay friendly wedding venue in Asheville, NC.

    Do I need to purchase event insurance?

    No, our facility is fully insured.

    Can The Venue’s signs/décor be moved?

    Yes, our floor plan is very flexible and we are more than happy to customize your event according to your vision.

    Is the facility handicapped accessible?

    Yes, our facility is handicap accessible on the first floor only.

    Is smoking allowed?

    No smoking is allowed at this facility.

    Are dogs allowed for the ceremony?

    We love dogs! They are allowed during the ceremony as long as there isn’t any food out.

    Can I rehearse?

    Practice does make perfect! Your event specialist will work with you on a date and time that the facility is available for use before your big day!

    What are the sizes of the tables?

    Dinner tables provided are 5ft X 5ft, cocktail and bistro tables are 28in. X 28in. square.

    What is seating like?

    We can accommodate up to 12 guests per dinner table and up to 4 guests for cocktail and bistro tables.
    Market Street Capacity: 200 for a cocktail party and 100 for a sit down dinner
    Mezzanine Area Capacity: 350 for a cocktail party and 250 for a sit down dinner
    Second Floor Capacity: 200 for a cocktail party and 130 for a sit down dinner

    Can the ceremony be held at The Venue as well?

    Yes!

    Do we have an outside facility for ceremonies?

    Yes, we offer an offsite facility approximately 30 minutes from The Venue with a spectacular 360 degree skyline view of the blue ridge mountains. Please visit www.theridgeasheville.com for more information!

    Do we offer planning services?

    Yes, we offer full planning services. Please visit www.theplanningasheville.com for more information.

    Is there parking on site?

    Since we are located in the heart of downtown Asheville, we do not have parking on site. However, we do have private parking that is within walking distance to The Venue. We can reserve up to 150 parking spaces for $4.00 per space.
  • Rentals

    Are specialty colored linens available?

    Yes, specialty linens are available. Please speak to your event specialist about the linen options available.
  • Ceremony & Reception

    Who is responsible for set up of tables and chairs?

    The Venue staff will handle the set up of tables and chairs.

    Who is responsible for cleanup of tables?

    The Venue Staff is responsible for the cleanup of tables.

    Is there a guest book?

    We do not provide a guest book as this is something that is very personal for the client or party.

    Is there a cake table?

    Yes, we include a 7ft x 3.5ft rustic wood cake table.

    Who cuts the cake?

    The Venue has designated staff that will cut the cake.

    Is there a fee for cutting the cake?

    No, there is no fee for our staff to cut the cake.

    How do we prefer to serve the cake?

    We prefer to have a stationary service where guests help themselves.

    Is there refrigeration available for flowers or cake?

    We do not allow use of our refrigerators for flowers. We do allow refrigeration for the cake, but only with EXPRESS consent from our Executive Chef. Please speak with your event specialist.

    Is there a fee for outside vendors?

    There is a 10% outside vendor fee on florists/decorators, bakers, lighting enhancements (up-lighting/specialty lighting), photo booths, and bands/DJs.

    Do I have to use The Venue’s preferred vendors?

    Of course! We highly recommend our preferred vendors.

    When are decorators, cake bakers, photographers, and the wedding party allowed on site?

    Vendors are allowed to be in the building 3 hours prior to the start of the event.

    Can items be left overnight?

    No, we require all vendors to remove all items brought in for the event after the event is over.
  • Bar

    Does The Venue require the use of their bartenders?

    Yes, in compliance with NC State Law.

    Do you check I.D.s?

    Yes, we check I.D.s as it is required by law for us to do so. We reserve the right to check identification as well as refuse service to anyone showing signs of extreme intoxication. It is our job to make sure guests are safe from harm and especially from drinking and driving.

    Are cash bars allowed?

    Yes, a cash bar is an option that is available. Speak with your event specialist for more information.

    Can I provide my own alcohol/liquor?

    No, The Venue does not allow clients to provide their own alcohol/liquor.

    What beers are available?

    We provide local beers from Highland Brewing and Domestic beers.
  • Catering & Non Alcoholic Beverages

    Is outside catering allowed?

    Although we support local businesses, and utilize as much local product as possible, we do not allow outside catering.

    Can I arrange to taste the food?

    Yes, your event specialist will arrange an appropriate time/date with you for a food tasting. Fees apply, please ask your event specialist for pricing.

    Do you provide non-alcoholic beverages?

    Yes, we have an assortment of Coca Cola products, sweet/un-sweet tea, lemonade, and regular/decaffeinated coffee. Speak to your event specialist on the different items available, for we can accommodate for any kind of non-alcoholic beverage the client prefers at their event.

    Are plated meals an option?

    Yes!

    What happens to leftover food?

    As responsible food service professionals it is our task to take every step we can to ensure that the food you are receiving is healthful and nutritious. If you are taking home leftovers from your event, then our responsibility extends from our kitchen to yours. We want your meal the next day to be safe and enjoyable for you and your family. Sometimes, when time or temperature limits have been exceeded during service, we are required to dispose of leftovers, but where feasible we can pack up food to take upon your departure in appropriate container. Three hours will be the maximum time that we can have food out on a buffet table during your event. At that time we will be required to throw out any leftover food. If we can break down the buffet prior to that 3 hour window, then we can box up any leftover food that was on your buffet.

    When is the final guest count/menu selections/bar configuration due?

    Final guest count, menu selections, and bar configuration are due three weeks prior to your event date.

    Are vegetarian/vegan/gluten free/etc meals available?

    Yes! Our Executive Chef can accommodate to you and your guest’s dietary needs.

    Do I need to include vendors in guest count?

    Yes, vendors are fed the same main course meal as the adult guests. Vendors are not fed appetizers, first course meal (soup/salad), or late night appetizers.

    Is tipping required?

    Gratuity is configured in the bill, but additional tips are of course much appreciated by our staff as they work very hard to make sure all guests are served at an exceptional level.

    What is the service charge?

    The service charge is 20% of the combined cost for Food and Beverage. This fee applies to all food and beverages that helps to defray the costs of The Venue management and other employees working for your event, but not directly related to your event’s night-of duties. Is it not a gratuity for the service staff. Tips are appreciated, but not required.
  • Entertainment

    Is a sound system provided?

    The Venue provides a sound system built into the building, but it is not for the use of entertainment. Bands/entertainment/DJs are to bring their own sound system. Our sound system is more appropriate for the use of corporate events for speeches, back ground music, etc.

    Do I need to count band members in guest count?

    If you wish to have a meal for the band/entertainment/DJ, then they should be included in the guest count.

    How long does the band have to set up for?

    Three hours prior to event time.

    Is there enough electricity?

    Yes, general band/entertainment/DJ set ups do not require additional power. If you are contracting with a band it is a good idea to discuss power needs prior to event day.

    Is there enough lighting?

    Yes, The Venue has plenty of adjustable lighting to accommodate the needs of the entertainment. However, some bands/entertainers/DJs choose to provide additional stage lighting and should clear this with the event coordinator prior to event day.

Office Hours

Mon-Fri 9am - 5pm
by appointment only
Sat Select Hours
No appointments on Sunday
Not available during events

Visit Us

The Venue
21 North Market St
Asheville, NC 28801